Onsite Support
Our onsite support can be tailored to meet your needs, from a monthly guaranteed support slot, to a full-time member of staff. Our onsite support is comprehensive and can include the following services depending on the level of support you require:
- Installation of software on a per machine basis or deployment of software to all computers centrally
- Creation, capture and deployment of images
- Server monitoring, maintenance, management, configuration and deployment
- Hardware purchasing advice
- Hardware inventory
- First line support for staff, advising on and resolving common client based ICT issues
- Management of user accounts, email access, including password resets ad remote access requests
- Windows Updates
- Backup monitoring and testing
- Anti-virus monitoring
- Documentation of configuration changes
- Strategic planning
- Network infrastructure design and implementation including Wi-Fi management
- Disaster planning,
- Budget planning
- Security reviews, planning and implementation
Key Benefits
- A dedicated technician with a guaranteed support slot
- Access to helpdesk to allow for logging tickets out of hours
- Tailored, comprehensive, support designed to meet your needs
- Helpful technicians with a “can-do” approach to resolve your issues as quickly as possible
- Transparent pricing with discounted rates for remote support and other services
- All technicians DBS checked and experienced at working in environments with students
Remote Support
In addition to our onsite support, we also offer cost-effective, fixed price, unlimited remote support. This can be on a stand-alone basis or to complement our onsite support. Our remote support technicians work hard to resolve your queries as quickly as possible to ensure that you’re able to get on with your lesson or complete that urgent piece of planning.
If your issue requires an onsite visit outside of your normal support slot we offer a discounted call out rate, making remote support a budget friendly support option.
Key Benefits
- Unlimited phone, email and remote support
- Support hours between 8.30 and 5.30
- The ability to log tickets using our dedicated helpdesk, or via telephone
- Helpful technicians with a “can-do” approach to resolve your issues as quickly as possible
- Transparent pricing with discounted rates for onsite visits and other services
