MANAGED IT SUPPORT FOR BUSINESSES
We understand that for your business to work at maximum efficiency you need a robust IT solution. Our managed IT support ensures that you’re never without help when you need it. Our services can be delivered on a standalone basis or delivered as an extension to your in-house team. To ensure full support we offer the following support services within Derby, Derbyshire, Chesterfield and Leicestershire.
We offer a number of managed support options. Our regular, onsite, guaranteed support visits provide you with a dedicated technician at a set interval. This approach ensures your service is reliable and consistently delivered and your technician can build trusted relationships with your team. To ensure you’re never without help when you need it there is the option to add on remote or additional support packages, either in combination with onsite support or on a standalone basis.
Onsite Support
Our onsite support can be tailored to meet your needs, from a monthly guaranteed support slot, to a full-time member of staff. Our onsite support is comprehensive and can include the following services depending on the level of support you require:
- Installation of software on a per machine basis or deployment of software to all computers centrally
- Creation, capture and deployment of images
- Server monitoring, maintenance, management, configuration and deployment
- Hardware purchasing advice
- Hardware inventory
- First line support for staff, advising on and resolving common client based ICT issues
- Management of user accounts, email access, including password resets ad remote access requests
- Windows Updates
- Backup monitoring and testing
- Anti-virus monitoring
- Documentation of configuration changes
- Strategic planning
- Network infrastructure design and implementation including Wi-Fi management
- Disaster planning,
- Budget planning
- Security reviews, planning and implementation
Key Benefits
- A dedicated technician with a guaranteed support slot
- Access to helpdesk to allow for logging tickets out of hours
- Tailored, comprehensive, support designed to meet your needs
- Helpful technicians with a “can-do” approach to resolve your issues as quickly as possible
- Transparent pricing with discounted rates for remote support and other services
Remote Support
In addition to our onsite support, we also offer cost-effective, fixed price, unlimited remote support. This can be on a stand-alone basis or to complement our onsite support. Our remote support technicians work hard to resolve your queries as quickly as possible to ensure that you’re able to get on with your day.
If your issue requires an onsite visit outside of your normal support slot we offer a discounted call out rate, making remote support a budget friendly support option.
Key Benefits:
- Unlimited phone, email and remote support
- Support hours between 8.30 and 5.30
- The ability to log tickets using our dedicated helpdesk, or via telephone
- Helpful technicians with a “can-do” approach to resolve your issues as quickly as possible
- Transparent pricing with discounted rates for onsite visits and other services
Pay as you Go Support and Consultancy
We understand that some businesses only need help now and again. As a result we also offer pay as you go support so that you can use our services when you need a little extra boost or another pair of hands. With over 15 years’ experience in the IT industry and knowledgeable professionals we also offer consultancy to help you make those important IT decisions.
Key Benefits:
- Choose as many support hours as you need
- Choose the level of support that best suits your business
- Use our services to cover a one off project, or during busy periods
- Transparent pricing with discounted rates for other services
